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  2. Inbox
  3. Using Inbox

Using Inbox

Tickets

  • Using ticket rules in Inbox
  • Inbox Ticket Statuses
  • Get to know the lifecycle of an Inbox ticket
  • Replying and closing a ticket
  • Reviewing past tickets
See all 9 articles

Agent resources

  • Contact merging in Inbox
  • Setting your agent status 

Set up Inbox's built-in automations

  • Using Inbox automations
  • Language recognition
  • Sentiment analysis for Inbox
  • Business hours
  • Automated welcome message
See all 7 articles

Advanced Inbox automations and routing

  • Routing setup workflow
  • Sentiment Routing 

Inbox reporting

  • Inbox reports in action
  • Inbox reports glossary
  • Download reports in CSV format
  • Get to know Inbox reporting

Use Cases

  • Import historical Shopify information to Inbox
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