Tickets

• Using ticket rules in Inbox
• Inbox Ticket Statuses
• Get to know the lifecycle of an Inbox ticket
• Replying and closing a ticket
• Reviewing past tickets

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Agent resources

• Contact merging in Inbox
• Setting your agent status 

Set up Inbox's built-in automations

• Using Inbox automations
• Language recognition
• Sentiment analysis
• Business hours
• Automated welcome message

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Inbox for Good

• Building an emergency Contact Center
• Send live updates and notifications via SMS
• Activate FAQ bots
• Set up Interactive Phone Menus

Advanced Inbox automations and routing

• Routing setup workflow
• Sentiment Routing 

Inbox reporting

• Inbox reports in action
• Inbox reports glossary
• Download reports in CSV format
• Get to know Inbox reporting

Use Cases

• Import historical Shopify information to Inbox