Tickets

• Inbox Ticket Statuses
• Get to know the lifecycle of an Inbox ticket
• Replying and closing a ticket
• Reviewing past tickets
• Send ticket information to Slack with Actions

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Admin resources

• Manager Portal

Set up Inbox's built-in automations

• Using Inbox automations
• Language recognition
• Sentiment analysis for Inbox
• Business hours
• Automated welcome message

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Agent resources

• Contact merging in Inbox
• Setting your agent status 

Inbox reporting

• Download Reports
• Inbox reports in action
• Inbox reports glossary
• Download reports in CSV format
• Get to know Inbox reporting

Advanced Inbox automations and routing

• Routing setup workflow
• Sentiment Routing 

Use Cases

• How to block SPAM contacts in Inbox
• Import historical Shopify information to Inbox