Set up Inbox

• How to log in to Inbox
• Inbox onboarding guide 

Contacts

• Managing your Inbox contacts

Tickets

• Get to know the lifecycle of an Inbox ticket
• Replying and closing a ticket
• Reviewing past tickets
• How to use and create Actions
• How to create and use Canned Replies

Agents

• Add a new agent
• Setting your agent status 

Inbox reporting

• Download reports in CSV format

Built-in Inbox automations

• Using Inbox automations
• Language recognition
• Sentiment analysis
• Business hours
• Automated welcome message

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Install channels

• How to add a channel
• How to connect and disconnect a channel from Inbox
• Install your Custom Email Domain as an Inbox channel
• Install WhatsApp as an Inbox channel
• Install SMS as an Inbox channel

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