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Get started with Inbox

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Set up Inbox

  • How to log in to Inbox
  • Inbox onboarding guide 

Contacts

  • Managing your Inbox contacts

Tickets

  • Get to know the lifecycle of an Inbox ticket
  • Replying and closing a ticket
  • Reviewing past tickets
  • How to use and create Actions
  • How to create and use Canned Replies

Agents

  • Add a new agent
  • Setting your agent status 

Inbox reporting

  • Download reports in CSV format

Built-in Inbox automations

  • Using Inbox automations
  • Language recognition
  • Sentiment analysis
  • Business hours
  • Automated welcome message
See all 7 articles

Install channels

  • How to add a channel
  • How to connect and disconnect a channel from Inbox
  • Install your Custom Email Domain as an Inbox channel
  • Install WhatsApp as an Inbox channel
  • Install SMS as an Inbox channel
See all 7 articles
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