Getting started

• Inbox onboarding guide 
• How to use WhatsApp Sandbox with Inbox
• How to log in to Inbox
• Add a new agent
• Setting your agent status 

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Install channels

• How to add a channel
• How to connect and disconnect a channel from Inbox
• Install your Custom Email Domain as an Inbox channel
• Install WhatsApp as an Inbox channel
• Install SMS as an Inbox channel

Omnichannel Widget

• Why can’t I see the Omnichannel Widget on my website?
• How to create and manage multiple Omnichannel Widgets
• How can I show or hide my agent profiles in Live Chat and the Omnichannel Widget?
• How can I update the language of my Omnichannel Widget?
• Adding the MessageBird Omnichannel Chat Widget to a WordPress site or WooCommerce store

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Use Cases

• Import Shopify historical information to Inbox
• Building an emergency Contact Center
• Sending Live Updates and notifications via SMS
• Activate FAQ bots
• Set up Interactive Phone Menus

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