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  3. Getting started with Flow Builder

Getting started with Flow Builder

Basics

  • FlowBuilder Steps Glossary
  • Getting Started with Flow Builder
  • Triggers, Numbers, Templates, & Steps
  • What is Flow Builder?

Build and manage a Flow

  • Get insights about conversation movement with the Flow Heatmap

Flow triggers

  • How to set up a flow triggered by a webhook
  • How to set up a flow triggered by an incoming omnichannel message
  • How to set up a flow triggered by an incoming SMS
  • How to set up a flow triggered by an incoming voice call
  • Learn how triggers work in Flow Builder

Steps catalogue

  • Format for 'Play a sound file' Step
  • How to use the fetch variable step
  • How to use the reply to channel message step
  • How to use the send conversation message step
  • How to use the wait for a response step
See all 10 articles

Troubleshoot a Flow

  • Issues forwarding incoming SMS via Flow Builder
  • My Flow is not working
  • My media file in my flow is not playing
  • Number not available for Flow
  • Set up alerts to monitor your flows
See all 6 articles
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