Getting Started

• Inbox basics
• Managing Inbox admins and agents
• Managing Inbox contacts
• Advanced Settings
• Subscriptions

Using Inbox

• Using ticket rules in Inbox

• Tickets
• Admin resources
• Set up Inbox's built-in automations
• Agent resources
• Inbox reporting
• Advanced Inbox automations and routing
• Use Cases

Troubleshooting

• Tickets not showing up in Inbox
• I am not receiving notifications for Inbox tickets
• One of my agents has left the company
• I can't initiate a conversation with a customer

Installing channels

• Install Facebook Messenger as an Inbox channel
• Adding Instagram as an Inbox channel
• Getting started with Viber for Business
• How to add a channel
• How to connect and disconnect a channel from Inbox
• Install WhatsApp as an Inbox channel

Instagram

• I cannot find my Instagram channel after installation
• Inbound messages are not arriving to my Instagram channel
• I'm having issues when installing my Instagram channel
• How do I know if I'm eligible for Instagram?
• How do I filter out Instagram story mentions?

Omnichannel Widget for Live Chat

• Get started with the Omnichannel Widget
• Customizing the Omnichannel Widget
• Add the Omnichannel widget to your online store
• Using different channels with the Omnichannel Widget
• Using Live Chat
• FAQs