Account

• Where can I find my MessageBird Workspace ID?
• My auto-order/auto top-up did not work
• How to delete orders and invoices
• Failed Payments
• I see discrepancies in my SMS Overview and Insights/Billing Log
• The owner of my Workspace is no longer with the company

Conversations & Chat API

• I'm not able to send a message to a certain User ID via the API
• Inbound messages are not arriving to my Instagram channel
• I'm having issues when installing my Instagram channel
• Unable to Install Channel
• No messages in Conversation channel
• WhatsApp request status

Developers & More

• API Issues
• Missing HLR results
• I am missing my delivery reports
• I want to whitelist MessageBird's IP addresses
• I am having login or authentication issues with the Old API

Email to SMS

• I am having trouble setting up Email to SMS
• My Email to SMS did not deliver
• Sending Email to SMS to a group does not work

Flow Builder

• Issues forwarding incoming SMS via Flow Builder
• My media file in my flow is not playing
• My Flow is not working
• Number not available for Flow

HLR/Lookup

• What are the different HLR statuses and their meanings?
• The difference between Lookup and HLR
• Varying or Incorrect HLR Information
• No Information in HLR response
• HLR Request failed or is incomplete

SMS Inbound

• I did not receive an SMS on my Number
• I am receiving spam on my Virtual Mobile Number (VMN)
• Why do I not receive incoming SMS to my Virtual Number?

SMS Outbound

• Why is my message delivered in multiple parts?
• Is the delivery status of an SMS reliable?
• Sending SMS messages in languages different than their destination
• Changed Originator (Overwritten sender ID)
• SMS received multiple times
• SMS delivered with a delay

Verify

• I don't see the Verify codes in my dashboard

Voice

• Where can I find my Voice logs?
• Call Information
• Media file not playing
• Failed API Requests
• Voice Billing Details