Account

• Failed Payments
• I see discrepancies in my SMS Overview and Insights/Billing Log
• I forgot my password
• Getting access to account owner's MessageBird Workspace
• I see an unknown item on my bank statement from MessageBird
• I cannot add my VAT number

Conversations & Chat API

• Unable to Install Channel
• No messages in Conversation channel
• WhatsApp request status

Developers & More

• API Issues
• Missing HLR results
• I am missing my delivery reports
• I want to whitelist MessageBird's IP addresses
• I am having login or authentication issues with the Old API

Email to SMS

• I am having trouble setting up Email to SMS
• My Email to SMS did not deliver
• Sending Email to SMS to a group does not work

Flow Builder

• Issues forwarding incoming SMS via Flow Builder
• My media file in my flow is not playing
• My Flow is not working
• Number not available for Flow

HLR/Lookup

• The difference between Lookup and HLR
• Varying or Incorrect HLR Information
• No Information in HLR response
• HLR Request failed or is incomplete

SMS Inbound

• I did not receive an SMS on my Number
• I am receiving spam on my Virtual Mobile Number (VMN)
• Why do I not receive incoming SMS to my Virtual Number?

SMS Outbound

• Content changes
• Changed Originator (Overwritten sender ID)
• SMS received multiple times
• SMS delivered with a delay
• Why are my outgoing SMS not being delivered?

Verify

• I don't see the Verify codes in my dashboard
• My SMS did not deliver

Voice

• Where can I find my Voice logs?
• Call Information
• Media file not playing
• Failed API Requests
• Voice Billing Details