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Troubleshooting
Troubleshooting
Account
Failed Payments
I see discrepancies in my SMS Overview and Insights/Billing Log
I forgot my password
Getting access to account owner's MessageBird Workspace
I see an unknown item on my bank statement from MessageBird
I cannot add my VAT number
Conversations & Chat API
Unable to Install Channel
Difference between Chat API and Programmable Conversations
No messages in Conversation channel
WhatsApp request status
Developers & More
API Issues
Missing HLR results
I am missing my delivery reports
I want to whitelist MessageBird's IP addresses
I am having login or authentication issues with the Old API
Email to SMS
I am having trouble setting up Email to SMS
My Email to SMS did not deliver
Sending Email to SMS to a group does not work
Flow Builder
Issues forwarding incoming SMS via Flow Builder
My media file in my flow is not playing
My Flow is not working
Number not available for Flow
HLR/Lookup
The difference between Lookup and HLR
Varying or Incorrect HLR Information
No Information in HLR response
HLR Request failed or is incomplete
SMS Inbound
I did not receive an SMS on my Number
I am receiving spam on my Number
Non-Delivery on Virtual Number
SMS Outbound
Content changes
Changed Sender ID
SMS received multiple times
SMS delivered with a delay
SMS not being delivered
Verify
I don't see the Verify codes in my dashboard
My SMS did not deliver
Voice
Call Information
Media file not playing
Failed API Requests
Voice Billing Details