MessageBird Processors & Subprocessors

End-User Personal Data is processed by Bird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.

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Platform / Dashboard (UI)

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

India (APAC), Ireland (EU), or USA as selected by customer

Primary: Engagement Platform Secondary: Email Platform

Google Cloud EMEA Limited

Cloud Hosting Service Provider

The Netherlands, Belgium (EU)

Primary: Connectivity Platform Secondary: Omnichannel Platform

Jira - Atlassian Pty Ltd (optional)

Internal Ticketing System

Ireland (EU)

All platforms

Inbox

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

India (APAC), Ireland (EU), or USA as selected by customer

Primary: Engagement Platform Secondary: N/A

Flows

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

India (APAC), Ireland (EU), or USA as selected by customer

Primary: Engagement Platform Secondary: N/A

Contacts

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

India (APAC), Ireland (EU), or USA as selected by customer

Primary: Engagement Platform Secondary: N/A

Google Cloud EMEA Limited

Cloud Hosting Service Provider

The Netherlands, Belgium (EU)

Primary: Connectivity Platform Secondary: N/A

Connectors

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

India (APAC), Ireland (EU), or USA as selected by customer

Primary: Engagement Platform Secondary: N/A

Conversation Channels

SubprocessorActivityHosting locationPlatform(s)

Google Cloud EMEA Limited

Cloud Hosting Service Provider

The Netherlands, Belgium, Germany (EU)

Primary: Connectivity Platform Secondary: N/A

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

India (APAC), Ireland (EU), or USA as selected by customer

Primary: Engagement Platform Secondary: N/A

SMS

SubprocessorActivityHosting locationPlatform(s)

Google Cloud EMEA Limited

Cloud Hosting Service Provider

The Netherlands, Belgium, (EU)

Primary: Engagement Platform Secondary: Connectivity Platform

Clickhouse Inc.

Analytics Data Base Service Provider

Germany (EU)

Primary: Engagement Platform Secondary: Connectivity Platform

Voice

SubprocessorActivityHosting locationPlatform(s)

Google Cloud EMEA Limited

Cloud Hosting Service Provider

The Netherlands, Belgium (EU), Singapore, UK, USA

Primary: Connectivity Platform Secondary: N/A

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

Germany (EU), Singapore, Australia, Brazil, USA

Primary: Engagement Platform Secondary: N/A

Numbers

SubprocessorActivityHosting locationPlatform(s)

Google Cloud EMEA Limited

Cloud Hosting Service Provider

The Netherlands, Belgium (EU)

Primary: Engagement Platform Secondary: Connectivity Platform

Microsoft Azure

Cloud Hosting Service Provider

The Netherlands (EU), Hong Kong, USA

Primary: Engagement Platform Secondary: Connectivity Platform

Systematix Solutions B.V. (Telvox only)

Platform Support Service Provider

The Netherlands (EU)

Primary: Engagement Platform Secondary: Connectivity Platform

Email

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services Inc.

Cloud Hosting Service Provider

Ireland (EU) or USA as selected by customer

Primary: Engagement Platform Secondary: Email Platform

Mobile Push

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

Ireland (EU), Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA

Primary: Engagement Platform Secondary: Omnichannel Platform

Salesforce.com Inc (Tableau)

Business Intelligence and Analytics Service Provider

USA

Primary: Engagement Platform Secondary: Omnichannel Platform

Sentry

Error monitoring

USA

Primary: Engagement Platform Secondary: Omnichannel Platform

Postmark

Dashboard - Log management and Analysis software

USA

Primary: Engagement Platform Secondary: Omnichannel Platform

Video

SubprocessorActivityHosting locationPlatform(s)

Amazon Web Services EMEA SARL

Cloud Hosting Service Provider

Ireland, Germany (EU)

Primary: Omnichannel Platform Secondary: N/A

Digital Ocean

Turn Server provider

The Netherlands (EU)

Primary: Omnichannel Platform Secondary: N/A

Flowmailer

Email Service Provider

The Netherlands (EU)

Primary: Omnichannel Platform Secondary: N/A

Salesforce.com Inc (Tableau)

Custom Reporting Service Provider

Ireland (EU)

Primary: Omnichannel Platform Secondary: N/A

Luzmo

In-app dashboard provider

Ireland (EU)

Primary: Omnichannel Platform Secondary: N/A

Hubper (optional)

Online Learning Academy

The Netherlands (EU)

Primary: Omnichannel Platform Secondary: N/A

Google Cloud EMEA Limited (optional)

Speech-to-text conversion

Global

Primary: Omnichannel Platform Secondary: N/A

Bird B.V. (optional)

SMS Push Channels / Beams

The Netherlands, Belgium (EU) USA

Primary: Omnichannel Platform Secondary: N/A

Twilio (optional)

Recorded dial-in SMS Phone number verification

Global

Primary: Omnichannel Platform Secondary: N/A

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