Index of Processors and Subprocessors
- MessageBird End-User Personal Data
- Sparkpost Subprocessors
- 24sessions Subprocessors
- Pusher Subprocessors
- Telvox Subprocessors
- MessageBird Affiliates
- MessageBird Customer Account Data
MessageBird Subprocessors (End-User Personal Data)
End-User Personal Data is processed by MessageBird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of MessageBird.
Mandatory Subprocessors
|
Company |
Subprocessor activity |
Related service |
Hosting location |
|
Google Cloud EMEA Limited |
Cloud Hosting Service Provider |
All services MessageBird |
The Netherlands, Belgium (EU) |
|
MessageBird Conversations |
Germany (EU) |
||
|
MessageBird Voice |
The Netherlands, Belgium (EU) Singapore United Kingdom United States |
Optional Subprocessors
|
Company |
Subprocessor activity |
Related service |
Hosting location |
|
Atlassian Pty Ltd (Jira) |
Internal Ticketing System |
All services |
Ireland (EU) |
|
Zendesk, Inc. |
Customer Support Service Provider |
All services |
Ireland (EU) |
Sparkpost Subprocessors (End-User Personal Data)
SparkPost uses certain Subprocessors to assist in providing SparkPost’s services. A Subprocessor is a third party data processor engaged by SparkPost who agrees to receive personal data from SparkPost intended for processing activities to be carried out (i) on behalf of SparkPost customers; (ii) in accordance with customer instructions as communicated by SparkPost; and (iii) in accordance with the terms of a written contract between SparkPost and the Subprocessor. Prior to onboarding Subprocessors, SparkPost conducts an audit of the security and privacy practices of such Subprocessors to ensure the Subprocessors provide a level of security and privacy appropriate to their access to data and the scope of the services they are engaged to provide. Subprocessors are re-authorized upon contract renewal or on an annual basis. The Subprocessors of Sparkpost are:
|
Company |
Subprocessor Activity |
Related service |
Hosting location |
|
Cloud service provider |
All SparkPost services |
Ireland (EU) or United States (depending on account location) |
|
|
Email content review service |
SparkPost cloud sending |
United States |
|
|
Customer support platform provider |
All SparkPost services |
United States |
24sessions Subprocessors (End-User Personal Data)
24sessions uses its Affiliates and a range of third-party Subprocessors to assist it in providing the Services. These Subprocessors set out below provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; as well as incident tracking, response, diagnosis, and resolution services.
Mandatory Subprocessors
|
Company |
Subprocessor activity |
Related service |
Hosting location |
|
Amazon Web Services |
Cloud Hosting Service Provider |
All 24sessions services |
Ireland, Germany (EU) |
|
Cumul.io |
In-app dashboard provider |
24sessions in-app dashboarding services |
Ireland (EU) |
|
Digital Ocean |
Turn Server provider |
All 24sessions services |
The Netherlands (EU) |
|
Flowmailer |
Email service provider |
All 24sessions services |
The Netherlands (EU) |
|
Pendo |
Customer Support Service Provider |
All 24sessions services |
Belgium, Finland, Germany, The Netherlands (EU) |
|
Tableau |
Custom reporting service provider |
All 24sessions services |
Ireland (EU) |
|
Zendesk |
Customer Support Service Provider |
All 24sessions services |
Ireland (EU) |
Optional Subprocessors
|
Company |
Subprocessor activity |
Related service |
Hosting location |
|
Google Cloud Platform |
Speech to text conversion |
24sessions conversational analytics services |
Global |
|
Hubper |
Online learning academy for using the 24s platform |
24sessions online academy services |
The Netherlands (EU) |
|
MessageBird |
Communication Platform as a Service Provider |
All 24sessions services |
The Netherlands, Belgium (EU) |
|
Pusher |
Pusher Channels / Beams |
24sessions live now feature |
United States |
|
Twilio |
Recorded dial-in SMS Phone number verification |
Recording audio tracks of the conversation |
Global |
Pusher Subprocessors (End-User Personal Data)
|
Company |
Subprocessor activity |
Related service |
Hosting location |
|
Amazon Web Services |
Cloud Hosting Service Provider |
All Pusher Services |
Australia Brazil Ireland (EU) Japan Singapore South Korea India United Kingdom United States |
|
Google Cloud Platform |
Cloud Hosting Service Provider |
All Pusher Services |
Belgium (EU) Taiwan |
|
Github |
Software development and version control using Git |
All Pusher Services |
United States |
|
Looker Data Sciences Inc. |
Business Intelligence and Analytics Service Provider Read-only connection to Pusher’s data warehouse for business intelligence purposes |
All Pusher Services |
United States |
|
Papertrail |
Log management and Analysis software |
Beams |
Europe United States |
|
Postmark |
Email provider |
Dashboard |
United States |
|
Sentry |
Error monitoring |
All Pusher Services |
United States |
|
Salesforce.com Inc (Heroku) |
Platform-as-a-Service: uses AWS infrastructure and manages the deployment and maintenance of databases |
Beams |
United States |
|
Salesforce.com Inc (Tableau) |
Business Intelligence and Analytics Service Provider Read-only connection to Pusher’s data warehouse for business intelligence purposes |
All Pusher Services |
United States |
Telvox Subprocessors (End-User Personal Data)
|
Company |
Subprocessor activity |
Related service |
Hosting location |
|
Microsoft Azure |
Cloud Hosting Service Provider |
Telvox Numbers |
Hong Kong The Netherlands (EU) United States |
|
Systematix Solutions |
Platform Support Service Provider |
Telvox Numbers and Voice |
The Netherlands (EU) |
MessageBird Affiliates
The affiliated entities of the MessageBird group that may provide technical or customer support in the provisioning of the services by MessageBird B.V. Below entities process Customer Account Data as a controller.
|
Entity |
Entity location |
Transfer Mechanism |
|
MessageBird B.V. |
The Netherlands (EU) |
N/A |
|
MessageBird Voice B.V. |
The Netherlands (EU) |
N/A |
|
Telvox Global B.V. |
The Netherlands (EU) |
N/A |
|
24sessions.com B.V. |
The Netherlands (EU) |
N/A |
|
MessageBird GmbH |
Germany (EU) |
N/A |
|
MessageBird France SASU |
France (EU) |
N/A |
|
MessageBird USA Inc. |
United States |
Standard Contractual Clauses for International Transfers |
|
MessageBird USCo Inc. |
United States |
Standard Contractual Clauses for International Transfers |
|
MessageBird Pte Ltd |
Singapore |
Standard Contractual Clauses for International Transfers |
|
MessageBird UK Ltd |
United Kingdom |
Adequacy decision Standard Contractual Clauses for International Transfers |
|
MessageBird Colombia S.A.S. |
Colombia |
Standard Contractual Clauses for International Transfers |
|
MessageBird S.R.L. |
Paraguay |
Standard Contractual Clauses for International Transfers |
|
MessageBird Pty Ltd |
Australia |
Standard Contractual Clauses for International Transfers |
MessageBird Customer Account Data
Customer Account Data is processed by MessageBird as a controller. The personal data consists of account information and financial information related to the account. Below entities process Customer Account Data as a processor on behalf of MessageBird.
|
Data Processor Category |
Companies |
Transfer Mechanism |
|
Cloud Hosting Service Provider |
Google Ireland Limited, Amazon Web Services Inc. |
Standard Contractual Clauses |
|
Finance & Payment Service Provider |
Adyen N.V., Exact Group B.V., Oracle America, Inc. (NetSuite), Mollie B.V., Stripe Payments Europe, Ltd. |
Standard Contractual Clauses |
|
Productivity and Collaboration Provider |
Atlassian Pty Ltd., CloudPlus, Inc., Google Ireland Limited, Workramp Inc., Zapier Inc. |
Standard Contractual Clauses |
|
CRM and Fraud Prevention |
Salesforce EMEA Limited, Sift Science Inc. |
Binding Corporate Rules Standard Contractual Clauses |
|
Customer Support (SaaS) Provider |
Zendesk Inc, Interswitch B.V., |
Standard Contractual Clauses |
|
Analytics and Data Science |
Hotjar Limited, Looker Data Sciences Inc., Segment.io Inc. |
Standard Contractual Clauses |
|
Marketing & Growth Service Provider |
AutopilotHQ Inc., APIHub Inc. dba Clearbit, Rocket Science Group LLC d/b/a Mailchimp, |
Standard Contractual Clauses |
|
Legal SaaS Provider |
DocuSign Inc., SpringCM Inc. |
Standard Contractual Clauses |