In this article, you can find the release history for MessageBird's Salesforce Sales & Service Cloud connector.
February 21, 2022
v1.24 introduces the ability to integrate the MessageBird conversations component into the Salesforce Cases object in Service Cloud. You can now have two-way conversations with contacts without leaving Case.
v1.24 includes the following new key components:
- Flows: We have added two new flows that are used to create a case from the conversation and archive the conversation when a case is closed