Media Messages allow you to send messages containing audio, documents and images to your customers. You can use Media Messages to enrich updates about bookings, payments, appointments, shipping etc.
How do I register a Media Template?
If you are looking to send a Media Message this must first be registered as a Media Template. Depending on which onboarding route you took, you will need to take different steps to register a Media Template. On this page, you can see which onboarding route is applicable based on which steps you took: WhatsApp Business step-by-step onboarding
The classic onboarding route
Customers on this onboarding route are not able to register their own Media Templates at this time. Our team will be able to help you get set up with Media Templates. You can reach out to us on this page, providing the information requested here.
The embedded onboarding route
Customers on the embedded onboarding route are able to register and manage their own Media Templates. Within your Facebook Business Manager, you can click on Business Settings in the bottom left corner.
From the left hand menu on the new page, select WhatsApp Accounts under Accounts. From here, you can click on Settings > WhatsApp Manager > Message Templates to manage your Templates, including your Media Templates, and create a new one.
What information do I need to register a Media Template?
Please provide us with the following information when you reach out:
- A name: The name of the Template Message has to be formatted in small letters only, and spaces need to be replaced with an underscore.
- A body: Please provide us with the body of your template.
- Variable(s)/placeholder(s): The Template Message uses numbered placeholders '{{x}}' for each variable in the message. Each variable can be replaced with text that contains letters, digits, special characters, or spaces.
- Language: The language in which the template will be registered. When you send your Media Template, the language registered must match the language in your API call.
- Please also provide us with the media you would like to register
Note that at this stage, Media Templates are only available for use via the API or Flow Builder. Media Templates are not available in your template manager and you cannot use this in Inbox.