- Is reselling of the WhatsApp Business API allowed?
- Can I change or cancel my WhatsApp subscription?
- How can I get my namespace ID?
- Can my WhatsApp Business subscription be billed monthly?
Is reselling of the WhatsApp Business API allowed?
No, it is not allowed to resell WhatsApp for Business. All customers that we onboard for WhatsApp for Business must be direct customers of MessageBird. Reseller use cases are prohibited directly from WhatsApp's side. If you sign up for WhatsApp for Business and submit your use case for review, reseller use cases will be rejected by WhatsApp.
If you'd like to manage your clients' WhatsApp accounts, they will all need to request access separately and then grant you access to their MessageBird accounts. This way, you can configure the setup for your clients, but their use cases will still be individually approved by WhatsApp.
Can I change or cancel my WhatsApp subscription?
Your WhatsApp usage is part of your Inbox subscription. For more information on how to change or cancel your subscription, please see here: Managing your Inbox subscription plan
How can I get my namespace ID?
MessageBird has two onboarding routes for customers to get set up with WhatsApp Business. Depending on which onboarding route you took, you may or may not have access to check your namespace ID yourself. On this page, you can see which onboarding route is applicable based on which steps you took: WhatsApp Business step-by-step onboarding
The classic onboarding route
Your Namespace ID for sending WhatsApp template messages is not visible to you if you took our classic onboarding route. Please contact our Support Team at email@example.com and ask us for the namespace ID. In the email, please remember to provide your email address that is connected to your MessageBird account, as well as the company name that is being used for your WhatsApp for Business account.
The embedded onboarding route
Within your Facebook Business Manager, you can click on Business Settings in the bottom left corner.
From the left hand menu on the new page, select WhatsApp Accounts under Accounts. From here, you can click on Settings > WhatsApp Manager > Message Templates. On the top of the page you can click on the button Namespace to see your Namespace ID.
Can my WhatsApp Business subscription be billed monthly?
The WhatsApp Business subscription is a yearly subscription, billed upfront. A monthly subscription is currently not available.