Getting started with Viber for Business
Viber for Business is currently in early access, which means that it’s not yet available for everyone.
However, you can request access to Viber! Once we’ve got you up and running, you’ll be able to see Viber in Flow Builder and your Inbox channels list, but it won’t be visible in the Channels Directory in your MessageBird Dashboard.
Requesting a Viber channel
You can request a Viber for Business channel by completing this form. Please note that the estimated processing time is 10 days. Currently, only text messages are supported by Viber.
Before you begin your Viber channel request, ensure you have the following information ready.
1. Decide which Viber service(s) you want to use
There are three types of Viber services that you can request. You can choose as many as you want. Each service you choose will require us to set up a separate Viber channel.
One-way
The one-way Viber service allows you to send outbound messages, but your customers won’t be able to reply as Viber won’t display a keyboard on their end. Choose this service if you want to use Viber to send information to your customers and you don’t want them to be able to respond.
Two-way
The two-way Viber service allows you to send outbound messages to your customers and provides the opportunity for your customers to reply. Choose this service if you want to contact your customers and get a response, for example, if you want to ask them for feedback.
Session
The Session Viber service allows you to hold conversations with your customers, such as a customer support conversation. Sessions have several criteria:
Sessions are end-user initiated, which starts when a customer sends you a message.
Once initiated, a session lasts for 12 hours.
During those 12 hours, a customer can send you up to 60 messages.
Once 12 hours have passed, or 60 messages have been sent, whichever comes first, the session will be ended automatically.
If the customer continues to message you, a new session will be started.
2. Choose your destination countries
You can choose up to 20 countries to send messages to with Viber.
3. Create your sample messages
To be approved by Viber, you’ll need to provide us with some examples of the type of messages that you want to send. We’ll share these with Viber to let them know how you plan on using the service.
Depending on your use case, you’ll need to provide us with a ‘transactional’ message example, a ‘promotional’ message example, or both.
4. Prepare your warranty letter
You’ll also need to provide us with a completed and signed warranty letter. Find the templates here:
Warranty letter for Gaming and Gambling companies
Warranty letter for Micro credit and loan companies
Warranty letter for All other companies
5. Collect your basic Viber channel information
To set up your Viber channel, we’ll need to know the following information about your channel:
Service name
Your service name is what your customers will see when they chat with your business on Viber. When choosing your service name, make sure that it is in the language that you will be communicating in.
Business description
Your business description must be a minimum of 10 characters and a maximum of 400 characters. Your business description will be displayed on your business info page and will also be visible to everyone that your business talks to on Viber.
Other basic information
Make sure that you have your business address, business phone number, and business website to hand.
Logos
Please make sure that you provide logos in the following dimensions:
50 x 50 px
100 x 100 px
130 x 130 px
65 x 65 px
360 x 280 px
Questions about billing?
If you want to know more about Viber for Business charges, please get in touch with our Sales team.
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