If you're an Inbox owner or admin, you might want to hide tags from agents if those tags are no longer in use. To hide tags from agents, follow these steps:

1. Log in to Inbox and navigate to Settings > Tags. All of your workspace tags will be displayed.
   
   
2. Uncheck the box next to the tag that you want to hide from your agents.
   
   
3. That's it, your tag is now hidden! Your changes will be saved automatically, and the tag you've hidden will no longer be visible in the tags dropdown on tickets.
   
   

Can I delete a tag?

It is not currently possible to delete tags. If you don't want your agents to be able to use a tag, we recommend following the instructions above to hide the tag. If you have more than 50 tags that you would like to delete, please contact support.