Hiding and deleting tags from agents

If you're an Inbox owner or admin, you might want to hide tags from agents if those tags are no longer in use. To hide tags from agents, follow these steps:

1. Log in to Inbox and navigate to Settings > Tags. All of your workspace tags will be displayed.

   

2. Uncheck the box next to the tag that you want to hide from your agents.

   

3. That's it, your tag is now hidden! Your changes will be saved automatically, and the tag you've hidden will no longer be visible in the tags dropdown on tickets.

   

Can I delete a tag?

Tags can be deleted, but only the owner user has access to deleting tags:

📤 Feel free to contact our Support in case you might need some help!