If you're an Inbox owner or admin, you might want to hide tags from agents if those tags are no longer in use. To hide tags from agents, follow these steps:
- Log in to Inbox and navigate to Settings > Tags. All of your workspace tags will be displayed.
- Uncheck the box next to the tag that you want to hide from your agents.
- That's it, your tag is now hidden! Your changes will be saved automatically, and the tag you've hidden will no longer be visible in the tags dropdown on tickets.
Can I delete a tag?
Tags can be deleted, but only the owner user has access to deleting tags:
📤 Feel free to contact our Support in case you might need some help!