Download reports in CSV format
If you’re an Inbox admin, you can quickly download your Inbox reports in CSV format.
Here are the reports that you can download:
Agent board
Created tickets
Resolved tickets
Average response time
Average resolution time
Download a report
To download the report that you want, follow these steps:
Login to Inbox and navigate to Settings.
Go to the Overview report, then click on the Stats tab.
Scroll down to find the report that you want to download in CSV format.
Apply any filters to the data. The filters that you apply here will also be applied to the CSV file when you download it.
Click the Download CSV icon on the right-hand side of the chart to start the download.
Agent board report format
Agent name | Tickets accepted | Tickets resolved | Average response time | Average response time in seconds | Average resolution time | Average resolution time in seconds |
John Doe | 100 | 80 | 1h 30m | 5400 | 2h 30m | 9000 |
Created tickets report format
Timestamp | Tickets created |
2020-11-26 23:00:00 +0000 UTC | 100 |
Resolved tickets report format
Timestamp | Resolved created |
2020-11-26 23:00:00 +0000 UTC | 80 |
Average response time report format
Timestamp | Average Response Time | Average Response Time (In Seconds) |
2020-11-26 23:00:00 +0000 UTC | 1h 30m | 5400 |
Average resolution time report format
Timestamp | Average Resolution Time | Average Resolution Time (In Seconds) |
2020-11-26 23:00:00 +0000 UTC | 2h 30m | 9000 |
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