If you’re an Inbox admin, you can quickly download your Inbox reports in CSV format.
Here are the reports that you can download:
- Agent board
- Created tickets
- Resolved tickets
- Average response time
- Average resolution time
Download a report
To download the report that you want, follow these steps:
- Login to Inbox and navigate to Settings.
- Go to the Overview report, then click on the Stats tab.
- Scroll down to find the report that you want to download in CSV format.
- Apply any filters to the data. The filters that you apply here will also be applied to the CSV file when you download it.
- Click the Download CSV icon on the right-hand side of the chart to start the download.
Agent board report format
| Agent name | Tickets accepted | Tickets resolved | Average response time | Average response time in seconds | Average resolution time | Average resolution time in seconds |
| John Doe | 100 | 80 | 1h 30m | 5400 | 2h 30m | 9000 |
Created tickets report format
| Timestamp | Tickets created |
| 2020-11-26 23:00:00 +0000 UTC | 100 |
Resolved tickets report format
| Timestamp | Resolved created |
| 2020-11-26 23:00:00 +0000 UTC | 80 |
Average response time report format
| Timestamp |
Average Response Time |
Average Response Time (In Seconds) |
| 2020-11-26 23:00:00 +0000 UTC | 1h 30m | 5400 |
Average resolution time report format
| Timestamp |
Average Resolution Time |
Average Resolution Time (In Seconds) |
| 2020-11-26 23:00:00 +0000 UTC | 2h 30m | 9000 |