In compliance with the applicable laws and regulations, we only retain personal data when we have a specified purpose that permits us to keep it. Our legal obligations include:
Preventing misuse of MessageBird’s services (SPAM, phishing and other fraudulent behavior)
Data. Account holder data, traffic data, and communication content
Retention period. 6 months after the electronic communication is transmitted (not terminated)
Financial purposes; obligations from the (Dutch) Tax Authorities and EU MOSS
Data. Invoices and related personal data
Retention period. 7 - 10 years
Proof of exercising of rights have been fulfilled. MessageBird must show that requests made have been fulfilled based on the Dutch General Administrative Law Act (Algemene Wet Bestuursrecht)
Data: A confirmation email or closed ticket.
Retention period: 5 years.
Provision of services.
Data 1: Account holder data
Retention period 1: Duration of services
Data 2: Traffic data and communication content
Retention period 2: 6 months (SMS and Voice) or for as long as the services are used by the customer (OTT and Inbox, etc.).