Greet customers with an automated message when they reach out to you by following these steps:

1. Go to the automations page in your Inbox settings
2. Under Welcome message, enter your greeting in the open text field
3. When you’re done, click Save and publish to set your welcome message live!

NOTE: If you enabled the out of office greeting in the business hours section, this welcome message will only be sent to customers during your set business hours.