The Omnichannel Widget supports Email as a channel. This means your customers can initiate and/or continue conversations in Email from the Omnichannel Widget.

Starting a Email thread from the Omnichannel Widget

To start a conversation using Email from the Omnichannel Widget, users can click on the Email card on the widget homepage. From here, users can enter their name, email, and message, and hit send! 

Once the email is sent from the Omnichannel Widget, depending on your Inbox configuration, this email will either arrive in the Inbox Queue as a ticket or trigger an automated flow in Flow Builder.