If you have more agents or tickets per month than you need, you can easily remove them so your plan suits your business needs.
Here’s how to remove your extra agents or tickets:
- Submit a request to our Support team.
- If you’re removing agents, please share the specific email addresses of the agents you would like to remove. If you’re removing tickets, simply specify the new number of tickets you would like to have.
- We’ll get back to you and proceed to remove your agents or tickets.
- The agents or tickets will be removed on the next billing cycle, which is typically the beginning of the month.
You can always add the agents or tickets back to your Inbox Essentials plan next month. Learn how to add agents or tickets to your plan.