When you purchase additional agents or tickets on top of your Inbox Essentials plan, they will go into effect immediately and you’ll be billed a prorated amount starting on that day.
How does this prorated amount work?
We check the number of days remaining in the month and apply this to the agent and tickets you want to add. This ensures that you will only pay for the number of days left in the month. The days are based on UTC.
Here’s an example:
- You want to add 1 extra agent to your Inbox Essentials plan.
- Agents are €25 per month.
- You decide to add this agent on the 15th of December.
- The amount is calculated as €25 per month * (15 days / 31 days), so you'll be billed €12,10 for this agent in the first month.