How to connect and disconnect a channel from Inbox

In this guide, you’ll learn how to connect and disconnect a channel from Inbox using your Flows.

When you install a channel through Inbox, the new channel will be automatically connected to Inbox and will be added to your Inbox Channels.

However, if you installed a channel through the MessageBird Dashboard and want to connect it to Inbox or you’re looking to disconnect a channel from Inbox, you can easily do it with your Flows.

Step 1

In your MessageBird Dashboard, go to dashboard.messagebird.com/flow-builder.

Unless you created an additional flow, click Inbox flow (Conversations) to start editing. This will bring you to an open Flow Builder view with ‘Omni-channel’ as the trigger of your flow. It will look like this:

Step 2

Click the Omni-channel step. A list with all your channels will be displayed on the right side of your screen. The channels that have a ✓ are connected to Inbox; those that don’t have a ✓ are not connected. For example, WhatsApp Channel Os is connected to Inbox and Sandbox is not connected:

Find the channel you want to connect and mark it with a ✓. If you’re looking to disconnect a channel, simply remove the ✓. Ready? Press Save. Keep in mind that you can go back to this step and edit anytime the message you need.

Step 3

Awesome! Publish your flow in the top right corner of your screen, and you're good to go! Channels marked with a ✓ will be connected to Inbox, while those without a ✓ won’t be connected.