If the charge for your WhatsApp Business API subscription was unsuccessful you will receive a notification email from us to let you know. You can take the following steps to resolve any potential issues:
- Take a moment to review your payment details and update your information if necessary
- Check the details that you have entered with the details that are registered at the bank so that they match what you enter
- Check if your card supports the currency you are trying to pay in
- Make sure you have enough balance in your bank account and make sure that the bank has not blocked the transaction
- Try adding a new payment method, if this is available to you
After checking the above points, you can retry your payment by following the below steps:
- Head over to your Invoices page.
- Click Pay now on your unpaid WhatsApp Business API invoice.
- Once your payment has been received successfully, your invoice status will be updated to ✔ Processed.
If you are still having payment issues, please reach out to our Support team via this page detailing the steps you took.