A WhatsApp channel is a WhatsApp number.
During the WhatsApp onboarding, a number and a display name for WhatsApp use will be requested. They will going for verification with WhatsApp and once approved, our Service delivery team will be able to create a WhatsApp channel.
We will ask you to activate the channel with a verification code sent to your WhatsApp number. For a step by step guide on how to activate your channel, please have a look at the following article: How to activate your WhatsApp Channel?
When the channel is activated, you can start to send and receive messages.
Where can I find my active WhatsApp channel?
You can find your WhatsApp channels in your Channel Directory and click on WhatsApp.
If you have a channel already installed, the mention "Apply for access" will be changed to "Configure".