MessageBird works on a pre-paid basis. This means you have to top-up your account regularly to avoid running out of balance. To make sure that this doesn't happen, you can set up Low Balance Warnings and Auto Orders, but those still require you to manually make the payment once you receive a balance warning or whenever an Auto Order is created. 

Do I qualify for Auto Top-Up?

Another option is available only for customers who have made a number of successful payments with MessageBird before. After a number of successful payments, an internal option becomes available for your account which allows for your payments to be processed automatically. 

To see if you are eligible, please reach out to our Support team via this page and ask us whether this option has become available for your account. 

What does it do?

As opposed to an Auto Order which simply creates an order for you and sends you an email with a link that will take you to a payment page, Auto Top-Ups will automatically deduct the payment directly from your saved payment method. You don't need to approve the payment manually.

How can I set this up?

It's easy - the setup is the same as for the Auto Order. In your Financial settings, go to the 'Preferences' tab and activate 'Auto Top-Up.' Then, enter your preferred amounts (for triggering the Auto Top-Up and recharging) and select 'Default payment method' below. 

Note that if you leave the setting on 'Invoice,' an invoice will be created when the Auto Top-Up is triggered. This invoice will be sent directly to your Financial contact that is saved in your account settings. 

Important to remember:

• Auto Top-Up does not work if you have any open orders or invoices in your account. Make sure to complete all your outstanding payments, delete unpaid orders in your Financial overview, or contact our Support Team to delete any open invoices. 
• Please make sure you have enough balance in your account before sending out a large SMS campaign. If you run out of balance in the middle of a campaign, this will result in delivery failure due to low balance, even if the Auto Top-Up is triggered midway through the campaign.