The Zendesk <> MessageBird Integration enables you to receive incoming messages as tickets in your Zendesk inbox. All you need is a MessageBird account, a Zendesk account, and a Channel of your choice. The Integration can be set up with an SMS Channel, a WhatsApp Channel, or both.
By installing the Zendesk Integration in your MessageBird account, you are also activating the MessageBird widget for Zendesk.
Installing the Zendesk Integration
- On the Dashboard, click on ‘Integrations’ and go into the Zendesk page. Click on ‘Install now’ and it will take you to this page:
- Enter the subdomain of your Zendesk account, your email address, and the API token that you can generate in your Zendesk account.
To do the latter, simply follow the link that’s found in the Dashboard under ‘Step 2.’ This will take you into your Zendesk account and to the following page where you have to enable ‘Token Access.’
- You will need to connect a Channel to your Zendesk Integration. Click on ‘Channels’ in the left-hand menu in the MB Dashboard and set up a Channel of your choice. To create an SMS channel, you simply need to give it a name and assign an SMS-capable number. You can then link this channel to your Zendesk Integration in the last step of the setup.
Please note that a WhatsApp Channel requires additional setup. To request access to WhatsApp for Business, please sign up on our website. You can find additional information about the WhatsApp signup process right here in our Help Center.
- Link the channel you've just created to your Zendesk Integration, and install. Done!