Interested in using WhatsApp Business but you don't know what is the status of your application?

This article will help you if you encounter any of the following issues:

• You're interested but don't know what the next steps are.
• You already requested access but you're waiting for an update.

You're interested but don't know what the next steps are:

• I do not have a MessageBird account yet  

To request access, create a MessageBird free account. Once the account is successfully created, please follow our WhatsApp onboarding step-by-step guide. 

• I have a MessageBird account

Log in to your MessageBird Dashboard. Click on WhatsApp on the left side and select 'Request Access'.Fill out all the requested information and click on the 'Submit Application' to finish. 

You’ll be able to track the status of your application in the MessageBird Dashboard. Our Support Birds are here to help if you have any questions. For further details, please follow our WhatsApp onboarding step-by-step guide. 

You already requested access but you're waiting for an update:

You’ll be able to track the status of your application in the MessageBird Dashboard. 

Once your application is approved, we'll send you an email informing you that you now have WhatsApp access. You'll be contacted by a member of our Service Delivery team, who is in charge of the WhatsApp onboarding. 

With the information you provided, they'll create a WhatsApp channel in your MessageBird account and connect your number. The instructions will be sent to you via email. 

All you'll have to do is activate your channel and connect it to your CRM using our Conversation API to make full use of our options.