Have you encountered a '500 Page not found' error on your Dashboard?
Sometimes, this can occur for accounts that send high volumes of SMS. When using the SMS Overview and its accompanying search functions, the high volume of SMS can cause a timeout while trying to load the data.
It'll look a little something like this:
If you received this error on the SMS Overview page or on a different page (other than SMS Overview), then please follow the steps below.
Troubleshooting the 500 Error
If you have encountered this error, please reach out to firstname.lastname@example.org with the following information:
- Your email address tagged to your MessageBird account
- The link (or steps you took) where you encountered this error
- A screenshot of the error