How does it work?
MessageBird works on a prepaid balance basis. This means that the balance you top up will be used to pay for any messages sent, numbers purchased, voice calls made and more. In short, it gives you full access to our MessageBird platform.
To get started, you will need to top-up at least a minimum balance of EUR 15, USD 15 or equivalent in your chosen currency.
How do I top up?
To top up your balance, follow these steps:
At the upper-right corner of your Dashboard, next to your workspace name, you will see a button to ‘Top up’ (if you have bought balance previously) or 'Upgrade' (if you are on test credits. Otherwise, you can also make your way here.
You will then be redirected to the ‘Purchase credit’ page. Here, specify how much balance you would like to purchase.
Note: Depending on your location, specific VAT rules will apply and you may need to pay VAT.
If you have a valid VAT number, be sure to add it your account within your general settings.
- Click on ‘Checkout’ to pay.
- You will be re-directed to the Purchase Overview page.
a. Be sure to include your correct company details. These should match your company details configured in your Account Settings along with the details that your bank has on file.
b. You may be required to specify your VAT number.
c. Select your desired Payment Option. Do note that available payment methods may differ per account.
d. Review your payment, and click ‘Pay Securely’ to make your payment.
On the next page, you will be directed to make your payment. Instructions will differ depending on the payment method you have chosen.
You will then be notified on the next page if you have successfully made your payment, and you will receive an email on the status as well. If your payment has failed, please check our troubleshooting guide on making payments.
You can view all the Invoices related to your account in your invoice overview.
Something to keep in mind:
- First-time payments can take around 24 hours to process.
If your payment is taking over 24 hours to process, please contact our Support Team at email@example.com with your Order Number.