A transcription is a textual representation of a recording that has speech. MessageBird offers two possibilities on how to record and transcribe voice calls.
In Flow Builder, simply drag and drop the 'Record Call Audio' step into your Flow. If you want to transcribe the recording you can enable this setting directly in the step.
Keep in mind that this is only possible for incoming calls.
You are also able to record your calls via our API. Call recording can be enabled for both legs of the call as well as only for inbound or outbound legs. This guide will show you how to create a call flow that transfers a call to a number with call recording enabled.
Our API provides an easy way to create a transcription for a recording file that was previously generated for a specific call or call leg. In this guide you can learn how to create a transcription request.