When you’ve purchased an SMS enabled virtual mobile number, you can easily forward all incoming SMS messages to an email address using Flow Builder. Go to Flow Builder in the Dashboard, and create a new flow or use the template ‘Forward SMS to Email’.
- Select the phone number from which you would like to forward the SMS messages.
- Write down the email address to which you would like to forward the SMS messages.
- When you are done building your flow, click on either ‘Save draft’ or ‘Publish’ on the right top of the screen.
Congrats! Now you know how to build an IVR menu with Flow Builder. You may want to learn more about how to use other templates: