Yes, it is. Just keep in mind that this is only supported once your customer has replied. During this stage, a 24-hour support window will open during which you are able to message with your customer. The 24-hour window is reset every time you receive a new reply from the customer.
Articles in this section
- Can I send group messages via WhatsApp?
- How can I change my WhatsApp Business Info?
- How does messaging work on WhatsApp?
- Which businesses can use WhatsApp Business?
- What pricing plan is best for me?
- How do I start using WhatsApp Business?
- How long will it take to receive a WhatsApp for Business account?
- Can I use the WhatsApp-enabled number for other services?
- Is the number of messages included in each plan renewed each month?
- What’s the difference between standard, priority and premium support?