Yes, it is. Just keep in mind that this is only supported once your customer has replied. During this stage, a 24-hour support window will open during which you are able to message with your customer. The 24-hour window is reset every time you receive a new reply from the customer.
Articles in this section
- Messaging Features & Restrictions
- Message Templates & Session Messages
- Media Templates
- Add an embeddable WhatsApp Button to your website
- Receive WhatsApp messages statuses via the API
- Messaging with WhatsApp FAQ's
- Can I send group messages via WhatsApp?
- Do customers need to opt-in to receive WhatsApp messages from my business?
- Is two-way messaging possible with WhatsApp?
- What is the difference between Message Template and Template Message?