Customers will need to have shared their mobile phone number with your business for you to message them via WhatsApp. If you would like to initiate a conversation with a customer, you'll need to use a pre-approved Message Template.
Articles in this section
- Where do I find my Facebook Business ID?
- Is reselling of WhatsApp for Business allowed?
- What is the difference between Message Template and Template Message?
- What is an active WhatsApp Business channel?
- My automatic subscription charge was unsuccessful
- Can my WhatsApp Business subscription be billed monthly?
- Can I send group messages via WhatsApp?
- How to cancel your WhatsApp Business API subscription
- How can I change my WhatsApp Business Info?
- How does messaging work on WhatsApp Business?