Customers will need to have shared their mobile phone number with your business in order for you to message them via WhatsApp. If you would like to initiate a conversation with a customer, you'll need to use a pre-approved message template called a Highly Structured Message (HSM).
Articles in this section
- Which businesses can use WhatsApp Business?
- What are the use cases for WhatsApp Business solution?
- Why do I need a service provider like MessageBird for WhatsApp Business solution?
- How much does WhatsApp Business cost?
- Do I get charged for both sent and received messages?
- How do I start using WhatsApp Business solution?
- How long will it take to receive a verified WhatsApp for Business account?
- Do customers need to opt-in to receive WhatsApp messages from my business?
- What content can I share with customers on WhatsApp?
- What does it mean to be a Verified WhatsApp Service Provider?