Customers will need to have shared their mobile phone number with your business for you to message them via WhatsApp. If you would like to initiate a conversation with a customer, you'll need to use a pre-approved Message Template.
Articles in this section
- How does messaging work on WhatsApp?
- Which businesses can use WhatsApp Business?
- What pricing plan is best for me?
- How do I start using WhatsApp Business?
- How long will it take to receive a WhatsApp for Business account?
- When will I be charged?
- Can I use the WhatsApp-enabled number for other services?
- Is the number of messages included in each plan renewed each month?
- What’s the difference between standard, priority and premium support?
- Can I test WhatsApp for Business without requesting access?