Customers will need to have shared their mobile phone number with your business for you to message them via WhatsApp. If you would like to initiate a conversation with a customer, you'll need to use a pre-approved Message Template.
Articles in this section
- Messaging Features & Restrictions
- Message Templates & Session Messages
- Media Templates
- Add an embeddable WhatsApp Button to your website
- Receive WhatsApp messages statuses via the API
- Messaging with WhatsApp FAQ's
- Do customers need to opt-in to receive WhatsApp messages from my business?
- Is two-way messaging possible with WhatsApp?
- What is the difference between Message Template and Template Message?
- Is there a limit to the number of WhatsApp messages I can send?