The ‘Continued Action’ is an attribute available in the `Say` Step which allows you to choose what you want to happen right after the ‘Say’ Step. There are three different options:
- Continue: Is the default option; the flow will continue to the next Step.
- Delay: A certain amount of time will pass before the next Step in the flow is executed; you can choose the number of milliseconds in the field ‘Timeout’ below the Continued Action.
- Hangup: The call ends; you can choose the number of milliseconds that will pass before the call ends in the field ‘Timeout’ below the Continued Action.
Flow Builder has a pre-built template to help you create your IVR system: Easy phone menu (IVR).