In France, we have direct connections with local operators; however, French networks place some restrictions on both international routes and direct connections.
Sender ID Restrictions
|Can I send with a name/letters as the sender?||Yes||The sender will be overwritten by a short code when sending to operator Free Mobile or NRJ|
|Can I send with an international number as the sender?||No||The sender will be overwritten by a short code|
|Can I send with a local number as the sender?||No||The sender will be overwritten by a short code|
|Can I send a message with over 160 characters as 1 SMS?||Yes|
Virtual Mobile Numbers
VMN's can only be used for Person to Person messaging. That is to say that Marketing content is strictly not allowed.
Each Virtual Number has a daily limit of approximately 500 SMS per number, per day. If you send over this limit your SMS may be blocked by the operator, but you may still be charged. It is best to have multiple Virtual Numbers if you plan to send more than 500 Personal SMS in 24 hours and need to receive responses.
We recommend customers who would like to send Marketing SMS to send with a company name, this will be overwritten to a short code as per the operator requirements, and not to send with a Virtual Number.
If you wish to purchase a Virtual Number for France please fill out the form attached at the end of the article and contact our support team.
If you are sending with a Virtual Number, each number has a daily limit of approximately 500 SMS per number, per day. It is best to have multiple Virtual Numbers if you plan to send more than 500 SMS a day with a Virtual Number as the sender
According to French laws, it's forbidden to send promotional traffic between 9:00 PM and 8:00 AM, on bank holidays and Sundays. Any messages sent in this time will be queued for delivery. It is also not allowed to send spam, adult content and messages that promote gambling.
If you are only sending transactional messages (notifications, OTPs etc) from your account and need to bypass those promotional restrictions, our Support team can assist in arranging a transactional connection for your account. Please reach out to them on email@example.com with a sample message.