In Canada, we have direct connections with local operators; however, local networks in Canada apply severe restrictions on what types of messages and the volume that is allowed. Our platform is set up so it adheres to these restrictions in the best way possible, based on official guidelines provided by the carriers. You will require a local Number to use as the originator, to send SMS to Canada.
If you want to send messages to Canada, we need to whitelist your account. Please fill in the pre-approval form on this page and we will get back to you.
Bulk SMS is officially not supported in Canada and operators reserve the right to filter and block messages that they deem of a bulk nature and don't adhere to their internal guidelines.
Operators consider messages to be bulk if there is a group of messages with the same/similar content sent using the same originator. We've found that when split across smaller groups (<100 messages) and different times of sending (spaces of 5 minutes, for example), allows for a better delivery rate.
To send to the Canada, you must purchase at least one local Number. Our platform allows for 500 SMS (160 characters) per Number per day to be sent and we will throttle the amount of messages to be sent out at 1 SMS per second. If you send more than this volume, our platform may not send these but you may still be charged.
Delivery within this threshold can be affected by the above mentioned restrictions applied at the networks' discretion. This is out of our control.
It is not allowed to send messages that promote gambling, betting and/or adult content as well as website links. All messages of this nature can be considered spam and/or unsolicited and may be filtered. This is out of our control.
Traffic that has been delivered successfully, does not necessarily imply compliance with industry guidelines and regulations. Due to a lack of insight from the local operators we are unable to provide further, proactive details on additional filtering that may take place.