A Shared Number: Are free to use and are included in every Messagebird-account
A Dedicated Number: Are exclusively for your use and involve a monthly subscription fee.
Both are seen as Virtual Mobile Numbers (VMN's) within our platform.
For a clear overview of the differences, check out the table below;
|Shared Number||Dedicated Number|
|Possibilities for customers to reply||You need to send an SMS to the recipient first for them to be able to reply to you. The recipient can only reply once All replies end up neatly in your Dashboard.||A dedicated contact point which you can communicate to your customers proactively. This enables customers to reach out to you at any moment. Any messages sent to your VMN will always go to you.|
|Availability||Currently available in The Netherlands, Germany and the United Kingdom. If you are based outside of these countries, a UK VMN will be selected unless local restrictions do not support it.||This depends on the country and functionalities you're looking for. More information can be found here.|
|Costs||Free of usage.||Based on a monthly subscription, but the costs depend on the country and its functionalities. Full pricing can be found here.|
|Fixed number?||No, a Shared Number is actually a pool of numbers, and an algorithm decides from which number to send your SMS.||Yes, it's a number exclusively for you. Several countries and area prefix codes are available. More information can be found here.|
Want to read more? Check out our recommended articles below;
- What are the restrictions using Virtual Mobile Numbers (VMN's)?
- How can I receive SMS from my customers?
- Where can I view my replies from customer?