Finance FAQs

Each sub-account has the option to view their statistics in their dashboard, as well as make an export for the messages sent. Sub-accounts do not have their own billing log, so all financial matters are managed by the main account holder.
Our payments are safely processed by our payment provider Stripe. We will not store any payment information on our site.
MessageBird offers prepaid accounts, which means you need to top up your balance before you can send out your messages. When your credit gets low, we have two handy features to make sure you don’t suddenly run out of balance. You can set a low-balance warning, so you are notified via email when your balance goes below a certain amount. If you set up the auto-order, we will automatically create a new order for you for your desired amount when your balance goes below a certain amount.
MessageBird offers prepaid accounts, so we require payment to top up your balance before you can send out messages. If you require a contract to make use of our service, please contact our team on support@messagebird.com.
You can create an order in the top left corner of your account, or by clicking on your username in the top right corner and then on ‘Financial’. After you have placed your order you will be redirected to our payment page where you can see the available payment methods for your account.
When your credit gets low, we have two handy features to make sure you don’t suddenly run out of balance. Setting up the auto-order will automatically create a new order for you for your desired amount when your balance goes below a certain amount. Alternatively, you can set a low-balance warning, so you are notified via email when your balance goes below a certain amount.
MessageBird does not store any card details on our platform. Our payment provider does offer the option to save credit cards details when you check out. Saved payment methods will become available when you are going through the payment process.
Customers inside the the EU will be charged VAT. To avoid paying VAT, you can enter your company registered VAT number to your account. You can do this by clicking on your username in the top right corner and then on ‘Account’. On the tab ‘Details’ you can fill in your company information including your VAT number. UK customers can add their VAT number but still pay VAT. You will receive an invoice from us which will allow you to claim this back. Customers outside the EU & UK do not pay VAT.
Your invoice will be emailed to you after you’ve placed your order. You can also find an overview of your invoices directly in your account by clicking on your username in the top right corner and going to the ‘Financial’ section. On the tab ‘Invoices’ you will see all invoices with the option to print on the right.
We do not forward invoices to anyone outside of your company. If you would like your accountant to receive your invoices, you can add them as a financial contact in your account.
Charges for dedicated number subscriptions will be deducted from the balance in your account. Prior to the renewal of your subscription we will send you an email if your balance is too low for us to renew the subscription with a link to top this up. You can view your running subscriptions by clicking on your username in the top right corner of your account and going to the ‘Financial’ section. On the ‘Subscriptions’ tab you can see your subscriptions for dedicated numbers.
MessageBird offers prepaid accounts, which means you need to have balance in your account before you can send out your messages. We will then deduct the cost of a message from your balance. We charge you per SMS, and you can see an overview of pricing per SMS on this page. You can use the dropdown menu to see prices for different destinations.
MessageBird has a no-refund policy. If you believe you are entitled to a refund, please send an email to support@messagebird.com with your request and an explanation.